Welcome to Guatemala Wholesale

Returns & Refunds Policy

Because we offer products at wholesale pricing, all sales are considered final. We do not accept returns for buyer's remorse or unsold inventory. While all sales are final, we do offer exchanges on a case-by-case basis. If you would like to swap an item for a different product, please contact us within 14 days. Customer is responsible for return shipping and any price difference.

Damaged or Incorrect Items: We take great pride in our artisanal products. If you receive an item that is defective, damaged or does not match your order, please contact us within 14 days of delivery at info@guatemalawholesale.com.

Return Process:

  • Authorization: All returns must be pre-authorized via email.
  • Condition: Authorized returns must be in original, unused condition with all tags attached.
  • Shipping: For defective items, we will provide a return shipping label. For all other authorized returns, the customer is responsible for shipping costs.
  • Refunds: Once received and inspected, refunds are processed to the original payment method within 3 business days.

Privacy Policy

Guatemala Wholesale is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

There are two ways you can provide us with and consent to our collection of certain personal information:

E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Your Ability to Opt-Out of Further Notifications

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at info@guatemalawholesale.com.